ºÚÁÏÍø

2026-2027 Academic Year

Job Description

The Student Lab Technician/Social Media Specialist will be responsible for planning, creating content, and managing posts for social media accounts using Instagram, TikTok, Snapchat, YouTube, and other relevant social media platforms. Students should also be familiar with Canva and video and photography. The student will be responsible for managing all devices in the Carter Usability Lab including the checkout of devices to students, faculty, and staff for educational purposes only, and will ensure that all devices are updated and ready for use.
 
Students majoring or minoring in UX will be given preference.
 
Key Responsibilities:
 
Maintain all lab equipment (e.g., iPads, iMacs, Apple watches, iPhones, VR devices, et. al.)
Ensure that the lab equipment is up to date
Follow guidelines for allowing students, faculty, and staff to borrow devices in the lab for educational purposes
Research industry trends to bring in new technology
Promote lab usage among UX students and faculty
Plan and run lab open house events several times throughout the year
Install software on lab equipment
Assist students in using lab equipment
Assist the UX program director in defining and executing social media content strategy
Create and post relevant and engaging content on social media channels to promote the HSC department, UX program, and HSC academic minors
Track social media analytics to measure and improve audience engagement
Provide professional and engaging responses to questions and comments posted on UX program social media
Contribute to brand-building and audience-engagement efforts of the UX program
Follow ºÚÁÏÍø social media policies and style guide
Work with the Digital Marketing Department for suggestions and content ideas for social media posts
Create presentations, posters, and flyers for the HSC department and UX program events
 
Requirements:
 
Strong interests in Apple technology and User Experience
Familiarity with UX/usability research and methods
Familiarity with media software, especially Adobe CC applications
Ability to communicate policies and procedures to students and visitors
Ability to work under pressure and execute tasks before deadline
Ability to work independently and with minimum supervision
Excellent verbal and written communication skills
Desire to learn new technology and software
Proficiency with current office and productivity tools (e.g., Google Apps, Microsoft Office Suite, Box, etc.)
Strong written, visual design, and interpersonal communication skills
Familiarity with Adobe CC applications and digital workspaces for visual collaboration (e.g., Mural or Miro)
Ability to manage time effectively and meet deadlines
Ability to multi-task and work in a fast-paced environment 
Ability to take initiative and work with minimal supervision
Desire to learn new technology and software, especially in the areas of AR, VR, and XR (extended reality)

Supervisor

Courtney Hess
hess@msoe.edu
414-277-7374

Disclaimer: Student employment is only available to ºÚÁÏÍø students. To qualify for student employment during the academic year, you are required to be registered for at least six undergraduate credits or three graduate credits during each term of the academic year.